Kijijini Safaris Cancellation Policy
At Kijijini Safaris, we understand that plans can change. Our cancellation policy is designed to be fair and transparent, ensuring that our customers have clarity on any potential charges they might incur if they need to cancel or change their bookings. Please review our policy carefully.
General Cancellation Terms
- More than 60 Days Before Departure:
- Cancellations made more than 60 days before the scheduled departure date will receive a full refund minus a 10% administrative fee.
- 31 to 60 Days Before Departure:
- Cancellations made between 31 and 60 days before the scheduled departure date will incur a cancellation fee of 30% of the total tour cost.
- 15 to 30 Days Before Departure:
- Cancellations made between 15 and 30 days before the scheduled departure date will incur a cancellation fee of 50% of the total tour cost.
- 14 Days or Less Before Departure:
- Cancellations made 14 days or less before the scheduled departure date will incur a cancellation fee of 100% of the total tour cost.
Changes to Bookings
- Changes Made More than 60 Days Before Departure:
- One change per booking is allowed free of charge if made more than 60 days before departure. Subsequent changes will incur a $50 administrative fee per change.
- Changes Made 60 Days or Less Before Departure:
- Changes made 60 days or less before departure are subject to availability and may incur additional charges. Please contact us as soon as possible to discuss any changes.
No-Show Policy
- No-Show:
- Failure to arrive for the scheduled tour or activity without prior notice will be considered a no-show. No-shows will be charged the full cost of the tour, with no refunds or rescheduling options available.
Refund Process
- Processing Time:
- Refunds will be processed within 14 business days from the date of cancellation. Refunds will be issued to the original method of payment.
Contact Information
For any cancellations, changes, or questions regarding our cancellation policy, please contact our customer service team:
- Email: info@kijijinisafaris.com
- Phone: +255 627 488 080
- Office Hours: Monday to Friday, 9:00 AM to 5:00 PM (East Africa Time)
We strive to provide excellent service and support to our customers. Your satisfaction is important to us, and we are here to assist you with any concerns or questions you may have.
Kijijini Safaris appreciates your understanding and cooperation with our cancellation policy. We look forward to providing you with an unforgettable safari experience in Tanzania.